Vodacom eSIM

DISCOVER THE POWER OF THE VODACOM ESIM

Vodacom eSIM

Vodacom eSIM marks a major move away from traditional plastic SIM cards to a fully digital solution. An eSIM (embedded SIM) is a built-in chip in compatible devices such as smartphones, tablets, and wearables, enabling you to connect up to eight virtual numbers on one device without ever needing to change a physical SIM card.

Benefits of an eSIM:

Multiple numbers on one device

Link up to 8 virtual profiles on a single device. The same applies to international numbers.

Safer to switch eSIMs than plastic SIMs

Compared to a plastic to plastic SIM card swap, the process of an eSIM swap has a lower fraud risk.

Friendlier for our planet

No plastic is needed to create an eSIM as in the case with plastic SIM cards.

Share your plan with multiple devices

With OneNumber, you can share your current SIM or eSIM plan with a second device.

Get Started with a Vodacom eSIM

Where to buy:
Visit Store.Smartcall (www.store.smartcall.co.za) and buy a Vodacom eSIM for only R20.

Simple Setup:
Activate your eSIM in minutes using a QR code or push notification.

Device Compatibility:
Works with all eSIM-enabled smartphones, tablets, and wearables.

How to Activate Your eSIM:

1. Buy your Vodacom eSIM from Store.Smartcall.
2. Once your eSIM is RICAd you will receive your eSIM QR code via email.
3. Scan your QR Code and follow the on-screen prompts to complete the activation.

Scan QR code for Apple users:
1. Select Settings
2. Select Mobile Service
3. Select Add eSIM
4. Select Use QR Code

Scan QR code for Android users:
1. Select Settings
2. Select Connection
3. Select SIM Manager
4. Select Add eSIM
5. Select Use QR Code

FREQUENTLY ASKED QUESTIONS

How long will the activation take?

Once your eSIM is RICAd, activating your Vodacom eSIM takes a short time.

Which devices are supported?

Vodacom supports all eSIM enabled devices.

Does eSIM work with OneNumber?

eSIM works with OneNumber, if possible, we would suggest that you activate your OneNumber first and then move to eSIM afterwards.

Can I SIM swap from an eSIM to a plastic SIM?

You can revert to a plastic SIM card anytime you wish.

What happens if I delete my eSIM?

As a prepaid customer you will need to do a SIM Swap on your eSIM if you no longer have your QR code.

In a case where you still have your QR code, you can simply re-scan it and the eSIM will be downloaded onto the device.

I don’t have a plastic SIM card, can I still get an eSIM?

eSIM is available for all new activations.

In a case where you have lost/stolen your phone, you will need to replace with a physical SIM first before moving to eSIM.

Can I transfer my eSIM from one device to the other using self-service (on the phone)?

Currently in South Africa we don’t have this ability.

In the meantime, you will need to do a SIM Swap when requiring your eSIM to be moved from one device to another.

Can I use my eSIM on another device?

Currently this is not allowed as we deem it as a security risk. Customers will have to perform a SIM Swap for their own protection

What if I lost my eSIM QR code?

For prepaid customers, unfortunately you will have to purchase a new eSIM.

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