New RICA requirements


From 14 August 2017 Vodacom, MTN, Telkom and Cell C require copies of proof of identification (ID/Passport) and address. Now creating a new RICA Agent in our SmartRICA Android App as well as will allow you to upload pictures of the new agent’s ID/passport, proof of address as well as a photo with the ID/Passport and face.


See below how to capture these documents using our SmartRICA Android App, Smartcall Online and Sales Service App.


Note: See bottom of page for all acceptable proof of address documents.







Acceptable proof of address documents

• Utility bill, e.g. municipal water and lights account or property managing agent statement
• Bank statement from another bank on an official bank document or form
• Municipal councillor’s letter
• Tax certificate
• Recent active lease or rental agreement
• Municipal rates and taxes invoice not older than 3 months
• Account statement from a NCR (National Credit Regulator) registered service 
provider (NCR number must be visible/recorded on the document)
• Security service providers registered with PSIRA (Private Security Industry Regulatory Authority), e.g. Chubb, ADT (PSIRA number must be visible/ recorded on the document)
• Telephone or cellular telephone statement
• Official SARS document (not eFiling documentation)
• Valid television license renewal letter
• Television license renewal/confirmation letter
• Subscription TV, e.g. MultiChoice statement
• Home loan statement from another financial institution
• Long/short term insurance policy documents from another Financial Services Provider (FSB number must be visible/recorded on the document)
• Motor vehicle registration/license documents
• Body corporate/governing body letter or statement
• Official employer letter for employees residing on company/ institution premises
• Official university/technikon/college or tertiary institution registration letter
• Affidavit to confirm address (only applicable to individuals)
• Posted traffic fine from a Metro police department (E-toll statements 
are not accepted)
• Medical aid statement or policy document (policy number must be visible on the document)